Shipping Information

For Christmas Delivery Information please click here, this includes information on when orders should be placed for Christmas Delivery and our opening times over the festive period.

We currently ship to the United Kingdom, Andorra, Australia, Austria, Belgium, Canada, Cyprus, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, South Africa, Spain, Sri Lanka, Sweden and United States.

Calculating Shipping Costs

Both the shipping charge and the tax are automatically calculated at checkout. Simply add the items to your cart, then click on the Cart icon at the top of the screen and select Edit Cart and this will show you the shipping charge. If this is not the case click on the ? symbol to the right of "Shipping (to be calculated):" enter your Country, County and Post code. The shipping costs for your country and area will be displayed. VAT will also be deducted for those countries outside the EU. You do not need to enter payment details or set up an account to do this.

If you have selected items of unknown weight we will be unable to quote for shipping until the item is in stock, weights are automatically updated onto the website as soon as the information is known. To reduce shipping try and limit each order to less than 1800 grams, this is often the cheapest way to ship items. Items marked as Large or Restricted can not be shipped via Royal Mail or Airmail and must go via courier, this will automatically be calculated at checkout.

Expected Delivery Times

Delivery times are given as a guide only, if the delivery is urgent or required for a specific date then the next day delivery service should be used.

Royal Mail First Class aims to deliver within 1 working day from dispatch.

Royal Mail Overseas generally delivers within two weeks, although this can be longer at peak times and may be subject to customs delay at the destination country.

Royal Mail is not a guaranteed service, so items may take longer than expected.  

Next Working Day Delivery

Orders for next working day delivery should be placed before 10am, orders placed after 10am will not be shipped until the next working day.   We ship Tuesday to Friday (we are closed Monday, any orders placed after 10am on Friday and before 10am on Tuesday are shipped on Tuesday).   Our couriers do not delivery on Saturday, Sunday or Bank Holidays.  Certain areas may not offer next day delivery, these are shown at checkout.

Standard Shipping Charges for UK

Shipping to the UK Mainland is £3.99 per shipment, regardless of weight*.

*This excludes some Highlands and Islands which attract additional charges for orders over 1.8kg or for items classed as large or restricted, see below. Orders made that include pre-order items may be sent in several shipments, in this case shipping will be charged for each dispatch.

All shipping options and costs are shown at checkout, prior to entering your payment details.

Orders of less than 1.8kg are normally sent via Royal Mail First Class.

Orders over 1.8kg are normally sent via one of our selected couriers.

UK Highlands and Islands

UK Highlands & Islands - Standard Delivery £3.99 for orders up to 1.8kg*, excluding Large or Restricted items. (See below for postcode areas)

Postcodes show below are defined as UK Highlands and Islands

AB36-38, AB55-56, BT, JE, FK17-99, G83, GY, HS1-9, IM,IV1-99, KA27-28, KW1-17, TR21-25, PO30-41, PA20-49, PA60-78, PH18-26, PH30-44,PH49-50, ZE1-3

Charges for Highlands and Islands via Royal Mail are £3.99 for items under 1.8kg, £7.50 under 2.8kg, £9.00 under 3.8kg and £11.00 under 4.8kg, for orders above this weight please check your cart at checkout. Courier charges for large items and shipments over 4.8kg are £24. (Where this occurs splitting an order into two may be cheaper, oversize items are shown in the Shopping Cart).

Large & Restricted Items

Over size orders are defined as over 60cm in length or where the length plus the width plus the height are more than 90cm.  Restricted items, such as enamel paints, inflammable products, aerosols and some liquids can not be sent via Royal Mail or Airmail and must be sent via a courier.

Shipping Costs for Overseas

Shipping costs are calculated by weight. Certain items may be oversize or restricted and cannot go via Airmail, when this happens you will be offered a courier service. All items have the weight shown on the products page and in the Shopping Cart. Shipping costs will also be calculated automatically at check out, prior to you entering any payment information. Oversize and Restricted items will also be identified within the Shopping Cart.

Generally Zone 1 covers most of the world outside Europe, excluding Australia and New Zealand which are in Zone 2.

We are only able to ship to the countries listed on the website, please email if your country is not listed as we may be able to add it for you.