Updated 12th March 2021
We now only ship to the United Kingdom
Covid-19 is still causing long delays in shipping to destinations outside the UK and Brexit has added new complexities and additional local charges payable by the customer within the EU. Because of these issues we will reluctantly no longer be able to process orders for delivery outside of the UK. Although we will keep this under review it is not anticipated to change for the rest of 2021. For customers overseas with existing orders, we will contact you once your order is ready to be shipped to organise delivery to the address on your order.
Both the Royal Mail and our Couriers continue to experience exceptionally large volumes through their systems and some items are taking much longer than usual.
Please click here to see our important information regarding Coronavirus and how it is impacting our service
Calculating Shipping Costs
Both the shipping charge and the tax are automatically calculated at checkout. Simply add the items to your cart, then click on the Cart icon at the top of the screen and select Edit Cart and this will show you the shipping charge. If this is not the case click on the ? symbol to the right of "Shipping (to be calculated):" enter your Country, County and Post code. The shipping costs for your area will be displayed. VAT will also be deducted for Jersey & Guernsey. You do not need to enter payment details or set up an account to do this.
If you have selected items of unknown weight we will be unable to quote for shipping until the item is in stock, weights are automatically updated onto the website as soon as the information is known. To reduce shipping try and limit each order to less than 1800 grams, this is often the cheapest way to ship items. Items marked as Large or Restricted can not be shipped via Royal Mail and must go via courier, this will automatically be calculated at checkout.
Expected Delivery Times
Delivery times are given as a guide only, if the delivery is urgent or required for a specific date then the next day delivery service should be used.
Royal Mail First Class aims to deliver within 1 working day from dispatch.
Royal Mail is not a guaranteed service, so items may take longer than expected.
Orders for Courier service should be placed before 10am, orders placed after 10am will not be shipped until the next working day. We ship Monday to Friday, any orders placed after 10am on Friday and before 10am on Monday are shipped on Monday. Our couriers do not delivery on Saturday, Sunday or Bank Holidays. Certain areas may not offer courier delivery, these are shown at checkout.
Couriers aim to deliver within the time frame indicated when selecting the service, the days indicated refer to working days only (Monday to Friday, excluding Bank Holidays).
An additional £2.50 Border Document Charge will be added on to our normal courier price for all shipments to postcodes BT, this is due to Brexit and the restrictions to importing into Ireland.
Standard Shipping Charges for UK
Shipping to the UK Mainland is £3.99 per shipment, regardless of weight*.
*This excludes some Highlands and Islands which attract additional charges for orders over 1.8kg or for items classed as large or restricted, see below. Orders made that include pre-order items may be sent in several shipments, in this case shipping will be charged for each dispatch.
All shipping options and costs are shown at checkout, prior to entering your payment details.
Orders of less than 1.8kg are normally sent via Royal Mail First Class.
Orders over 1.8kg are normally sent via one of our selected couriers.
UK Highlands and Islands
UK Highlands & Islands - Standard Delivery £3.99 for orders up to 1.8kg*, excluding Large or Restricted items. (See below for postcode areas)
Postcodes show below are defined as UK Highlands and Islands
AB36-38, AB55-56, BT, JE, FK17-99, G83, GY, HS1-9, IM,IV1-99, KA27-28, KW1-17, TR21-25, PO30-41, PA20-49, PA60-78, PH18-26, PH30-44,PH49-50, ZE1-3
Charges for Highlands and Islands via Royal Mail are £3.99 for items under 1.8kg, £7.50 under 2.8kg, £9.00 under 3.8kg and £11.00 under 4.8kg, for orders above this weight please check your cart at checkout. Courier charges for large items and shipments over 4.8kg are £24. (Where this occurs splitting an order into two may be cheaper, oversize items are shown in the Shopping Cart).
Large & Restricted Items
Over size orders are defined as over 60cm in length or where the length plus the width plus the height are more than 90cm. Restricted items, such as enamel paints, inflammable products, aerosols and some liquids can not be sent via Royal Mail and must be sent via a courier.