Coronavirus.

Page updated 2nd April 2020 17:10.  We will continue to update this page as and when the situation changes.

We continue to process all internet, telephone and mail orders as normal. Our telephone lines will only open between 10am and 3pm Tuesday to Friday.  Our shop is closed to visitors until further notice

We are only shipping to the UK from the 2nd April 2020.  We will update this page should the situation change.

In summary:

•    We continue to process all internet, telephone and mail order as normal
•    Our telephone lines will only be open between 10am and 3pm Tuesday to Friday, excluding bank holidays
•    Some of our suppliers are now closed and will not ship products unitl further notice (see below)
•    Our shop is closed to all visitors until further notice
 

Overview

We are currently processing Internet, Telephone and Mail Orders as usual.  As a result of changing our working hours and practices, telephone calls can now only be taken between 10am and 3pm Tuesday to Friday.  We would encourage all customers to order online where possible, this will allow those that do not have internet access to order over the telephone.

The safety and welfare of our employees and customers has always been our priority.  We were one of the first businesses to close our doors to visitors and changed our shifts to ensure that only employees from the same household would work in the premises at the same time.  

Since the advice given by the government on Monday the 23rd of March, we have taken a further step of only having employees from one household work at the premises.  We have asked all other employees to remain at home until further notice.  This ensures that we can maintain social isolation whilst being able to continue our internet, telephone and mail order business.  The latest government guidance (on the 23rd March) is that “Online retail is still open and encouraged and postal and delivery service will run as normal”.  We intend to continue unless this advice changes.

These changes, in order to protect our workforce, have made significant changes to the hours worked and the amount of people working at the premises.  Currently this is not impacting our operations, however please be patient should things take a little longer than normal.

Manufacturers stock and supplies

We are receiving products from a lot of our suppliers, with the exception of those listed below.  Items from China have not recovered from the New Year and will inevitably have delays, as soon as we have further information we will update our website.

Metcalfe Models are closed from the 25th March until further notice, this means that we will not receive further items them.

Peco are closed from the 23rd March until further notice, this means that we will not receive further items including Peco, Model Scene, Wills and Ratio.

Dapol are closed from the 24th March for at least three weeks, this means that we will not receive further items from them until at least the middle of April.

Lenz From the 25th March the UK supplier has closed until further notice.

As we run out of stock from those suppliers who have temporarily closed, they will show as Sold Out on our website and we will not allow further back-orders for these items.  As soon as we are aware that they are re-opening and the stock situation is known, we will lift the restriction.  Remember that our stock is live on the website.

Royal Mail

We are currently shipping orders Tuesday to Friday and where possible on a Monday.  We have suspended shipping on a Saturday until further notice to protect our staff from unnecessary contact with others.  Royal Mail deliveries are, in some areas, taking longer than usual.

Next Day Deliveries, no longer guaranteed

We are not able to guarantee next day delivery on orders from the 19th March 2020.  We are still offering a courier service and the courier is making best efforts to deliver in the current circumstances. 

Overseas Deliveries

We have suspended all overseas deliveries until further notice as of April 2nd 2020.

Pre-orders

We understand that some customers may be facing an uncertain financial position going forward.  If you should have a query about any orders placed for the future please do contact us.

Pre-orders will continue to be processed as and when items arrive.  We will contact any customers who have pre-orders that were made to collect in store and make suitable arrangements.

Contact us on 01275 774224:

Tuesday to Friday 10am to 3pm, we are closed Saturday, Sunday, Monday and Bank Holidays

Address:

Retail Unit 2, Phoenix Way, Portishead, Bristol, BS20 7GP