Covid-19

Page updated 14th August 2020 11:30.  We will continue to update this page as and when the situation changes.

Summary

All internet, telephone and mail orders are being processed as normal.

A new Sales Counter and Collection Point is now open Wednesday and Friday 1pm to 4pm, full details can be found here.  We would suggest reading the information found here as they are very different operations to our previous shop.

We are not shipping to some countries at the moment.  See full details here

In summary:

•    We continue to process all internet, telephone and mail order as normal
•    Our telephone lines are open between 10am and 4pm Tuesday to Friday, excluding bank holidays
•    Our Sales Counter & Collection Point is now open Wednesday & Friday 1pm to 4pm
•    Some of our suppliers are low on some stock lines and we are not allowing pre-ordering at the moment where this is the case (see below)
•    We are only shipping to some countries at the moment. See full details here

Overview

We are currently processing Internet, Telephone and Mail Orders as usual.  

The safety and welfare of our employees and customers has always been our priority and following government advice, we have taken steps to make our business is Covid-19 Secure.  In order to protect our workforce, we have made significant changes to the hours worked and the amount of people working at the premises.  

Manufacturers stock and supplies

We are now receiving regular deliveries from the all of our suppliers.  However, some are experiencing delays and product shortages, details below. 

Peco are operational, however, they have reduced stock levels on many lines and some supplies may take a while to reach us, they expect this situation to continue for the rest of the year. We are monitoring the situation closely and, once their stocks improve, we will open up pre-ordering. This applies to all products produced by Peco and includes Peco, Model Scene, Wills and Ratio.

Hornby have some supply issues with track and it may be several months before the situation is back to normal.  We may be able to offer alternatives, please call us for information.

Royal Mail

We are shipping orders Monday to Friday.  Royal Mail deliveries are, in some areas, taking longer than usual, occasionally several weeks.

Next Day Deliveries, withdrawn

We have withdrawn our next day delivery options.  Courier services will now show an indication of the expected delivery time.

Overseas Deliveries, Some Countries Suspended

We are not shipping to some countries at the moment.  See full details here

Contact us on 01275 774224:

Tuesday to Friday 10am to 4pm, we are closed Saturday, Sunday, Monday and Bank Holidays

Address:

Model Railways Direct Ltd, Retail Unit 2, Phoenix Way, Portishead, Bristol, BS20 7GP

Availability information and delivery dates are updated on a regular basis from the manufacturers and are given in good faith.  We cannot be held responsible for delays or amendments to dates and changes in availability.  All product images are for illustrative purposes only and may differ from the actual product.