Covid-19

Page updated 8th June 2020 08:00.  We will continue to update this page as and when the situation changes.

Summary

All internet, telephone and mail orders are being processed as normal.  Our shop is temporarily closed to visitors until further notice, however we have stated to make plans to open a Sales Counter and Collection Point shortly, full details can be found here.

We are only shipping to the UK from the 2nd April 2020.  We will update this page should the situation change.

In summary:

•    We continue to process all internet, telephone and mail order as normal
•    Our telephone lines are open between 10am and 4pm Tuesday to Friday, excluding bank holidays
•    Some of our suppliers are temporarily closed and are not shipping products until further notice (see below)
•    Our shop is temporarily closed to all visitors until further notice
•    We are only shipping to the UK and Ireland at the current time

Overview

We are currently processing Internet, Telephone and Mail Orders as usual.  We would encourage all customers to order online where possible, this will allow those that do not have internet access to order over the telephone.

The safety and welfare of our employees and customers has always been our priority and following government advice, we have taken steps to make our business is Covid-19 Secure.  In order to protect our workforce, we have made significant changes to the hours worked and the amount of people working at the premises.  Currently this is not impacting our operations, however please be patient should things take a little longer than normal.  The government guidance (from the 23rd March 2020) is that “Online retail is still open and encouraged and postal and delivery service will run as normal”.  We intend to continue unless this advice changes.

Manufacturers stock and supplies

We are receiving deliveries from the majority of our suppliers, with the exception of those listed below.  Most suppliers have made many changes to their systems, due to Covid-19, and deliveries may take longer than usual, even when they have the products in their warehouse. Items from China are now recovering, although there will inevitably be delays. 

Metcalfe Models are temporarily closed, but plan to re-open in August 2020.

Peco are operational, but are still  4th of May.  They are running on reduced staffing and some supplies may take a while to reach us. We are monitoring the situation closely and, once we know more regarding their supply, we will look at allow pre-ordering. This applies to all products produced by Peco and includes Peco, Model Scene, Wills and Ratio.

Lenz are temporarily closed.

As we run out of stock from those suppliers who have temporarily closed, they will show as Sold Out on our website and we will not allow further back-orders for these items.  As soon as we are aware that they are re-opening and the stock situation is known, we will lift the restriction.  Remember that our stock is live on the website.

Royal Mail

We are shipping orders Monday to Friday.  Royal Mail deliveries are, in some areas, taking longer than usual, occasionally several weeks.

Next Day Deliveries, no longer guaranteed

We are not able to guarantee next day delivery on orders, our couriers are experiencing unprecedented demand and, although they are making best efforts, they are occasionally taking several days to deliver.   We have re-named our Next Day service as Courier 1 to 3 working days to avoid any confusion.

Overseas Deliveries Suspended

We have suspended all overseas deliveries until further notice as of April 2nd 2020.

Pre-orders

Pre-orders will continue to be processed as and when items arrive.  We will contact any customers who have pre-orders that were made to collect in store and make suitable arrangements.

Contact us on 01275 774224:

Tuesday to Friday 10am to 4pm, we are closed Saturday, Sunday, Monday and Bank Holidays

Address:

Model Railways Direct Ltd, Retail Unit 2, Phoenix Way, Portishead, Bristol, BS20 7GP

Availability information and delivery dates are updated on a regular basis from the manufacturers and are given in good faith.  We cannot be held responsible for delays or amendments to dates and changes in availability.  All product images are for illustrative purposes only and may differ from the actual product.