Product Sections
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New Products
BR (Ex SR) Maunsell Brake Composite Coach
East Coast Pullman DCC Train Set
BR Class 101 Diesel Multiple Unit
Skaledale East Signal Box
Cattle Pen
Skaledale and District Bus Company, Regent Bus
Reverse Loop Module
Farm Tractor
Milk Marketing Board 6 Wheel Milk Tank Wagon
SR 4-6-0 Class N15 'Etarre'
Automatic Level Crossing
BR (Ex SR) Maunsell Brake Composite Coach
BR (Ex LMS) Corridor Brake Third Class Coach
GNER Mk3 Trailer Guard's Standard Coach
EWS Shark Brake Van
BR 4-6-2 Britannia Class 7P6F 'Firth of Clyde'
Skaledale East Station
Skaledale East Goods Shed
Power Strip
BR Brake Van ZTR
| About Us Model Railways Direct are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Model Railways Direct 23 Phoenix Way Portishead BRISTOL North Somerset BS20 7FG United Kingdom Phone: 01275 774 224 Fax: 0870 915 6663 Email: sales [at] modelrailwaysdirect [dot] co [dot] uk VAT Registration Number GB 915 1861 28 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payments and PayPal. We charge for all items at the time of order, back ordered items may be cancelled at any time and a refund will be made. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Generally goods are shipped via the Royal Mail first class recorded, although we reserve the right to use any carrier. Carriage is £3.99 per order within the UK. Please look out on the site for special offers on postage and package. |
| Delivery Schedule We aim to dispatch your order within 24 hours, however this may be longer at busy times. If you need the item urgently please call us and we will do what we can to help. Unless otherwise agreed, items are sent via DHL@Home, Royal Mail First Class Post or Royal Mail Parcels. If your item is urgent please call and we can arrange a quicker delivery service. Please contact us for overseas delivery information. |
| Back Orders If your item is not in stock, we will back order for you. If the item is likely to take more than seven days to be available from stock you will be emailed or receive notification with your part oder, You always have the option to cancel your order if you would rather not wait. |
| Tax Charges VAT is charged at 17.5%, a VAT receipt will be provided on request. VAT Registration Number GB 915 1861 28. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. <All of our products come with a 7 day no quibble guarantee.> |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01275 774 224 (International +44 01275 774 224), lines open between 1pm and 9pm, 7 days a week. Fax us on 0870 915 6663. Write to us at 23 Phoenix Way Portishead BRISTOL North Somerset BS20 7FG United Kingdom |
| Privacy Policy Model Railways Direct do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposesData collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases e. Only disclose information to third-parties for goods delivery purposesData collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases e. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm Your right of cancellation 1. You have the right to cancel the contract at any time up to 7 days after you receive the goods (see below). Please note that this policy has some limitations and does not apply to business customers. 2 To exercise your right of cancellation, you must give written notice to the Supplier by hand, post or the contact us section of our website, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient. 3 Except in the case of faulty or misdescribed goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address shown within the Contact Us section of the Supplier's website. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. 4 Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. 5 Except in the case of faulty or misdescribed goods, if you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods. 6 You do not have the right to cancel the contract if the order is for computer software which has been unsealed by you, or for consumable goods which, by their nature, cannot be returned, save where a fault is discovered which could not have been discovered otherwise than by unsealing the goods. |
| Remittance Terms Payment 1 Payment for the goods and delivery charges can be made by any method shown on the Supplier´s website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately. 2 There will be no delivery until cleared funds are received 3 Payments shall be made by you without any deduction whatsoever unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you. |
