Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Payments
We only charge for items when they are shipped, however we will obtain authorisation from your card issuer
for the full order amount when the order is initially placed.
We accept card payments by Visa, MasterCard, Maestro, Delta and American Express. If you are shopping from North America or
anywhere else, place your order and your card company will convert the
transaction to US Dollars or your own currency.
Pre-orders
We only charge for items when they are shipped, however we will obtain authorisation from your card issuer
for the full order amount when the order is initially placed.
If your order includes pre-order items (those that are currently not in stock) then the following will apply:
Items in stock will be shipped immediately (orders including items shown as expected 14 – 21 days will be held until all those items are in stock and then shipped).
If your order includes other pre-order items, these items will be dispatched as they become available, shipping will be charged at our normal rate on each dispatch.
Occasionally, at our discretion, we may hold products until others are in stock to minimise the shipping costs.
The pre-order policy applies to all orders placed on or after the 12th October 2011.
Delivery Schedule, Shipping and Handling
We aim to dispatch your order within 24 hours, however this may be longer at busy times. If you need the item urgently please select a priority shipping option if you need any help please call us and we will do what we can to help. Unless otherwise agreed, items are sent via our courier, Royal Mail First Class Post or Royal Mail Parcels. Overseas items are sent via either Airmail or Surface Mail for items under 1.8Kg, over this weight a courier will be used. The web site will show an estimated shipping cost, please be aware that pre-orders will be charged shipping for each dispatch. We reserve the right to restrict shipping on certain items and to certain destinations.
You must inform us within two working days from receipt if the goods are damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. For lost items sent via Royal Mail within the UK, claims can only be investigated 28 days after dispatch and must be made in writing within 40 days of dispatch. In the case of lost items sent via Airmail, claims can only be investigated 40 days after dispatch and must be made in writing within 50 days of dispatch.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
For items shipped by courier you must notify us if the item does not arrive by the delivery day stated on your dispatch email, failure to do so may result in a further delivery charge being made to your account. Items not accepted or items that cannot be delivered will have a return charge applied.
Generally goods are shipped via the Royal Mail first class recorded mail
and our couriers, although we reserve the right to use any carrier or
service. Items that are returned to us will be charged a return to
sender fee of £19 (within the UK mainland) plus an additional re-delivery charge. Liability for failure of next day delivery is limited to the difference paid between next day and standard service.
Tax Charges
Our VAT number is GB 915 1861 28. For orders made from the UK or the European Union, 20% VAT is included, prices are subject to the VAT rate at the time of payment. All other orders are VAT free.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
We guarantee your satisfaction. All of our products come with a manufacturers guarantee.
Privacy Policy
Model Railways Direct do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Your right of cancellation
You have the right to cancel the contract at any time up to 7 days after you receive the goods (see below). Please note that this policy has some limitations and does not apply to business customers.
To exercise your right of cancellation, you must give written notice to the Supplier by hand, post or the contact us section of our website, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
Except in the case of faulty or misdescribed goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. Please note that all images are for illustration purposes only and may not show the exact model or detail of the product being purchased.
The goods must be returned to the address shown within the Contact Us section of the Supplier's website. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.
Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.
Except in the case of faulty or misdescribed goods, if you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.
You do not have the right to cancel the contract if the order is for computer software which has been unsealed by you, or for consumable goods which, by their nature, cannot be returned, save where a fault is discovered which could not have been discovered otherwise than by unsealing the goods.
Remittance Terms
Payment for the goods and delivery charges can be made by any method shown on the Supplier´s website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately.
There will be no delivery until cleared funds are received
Payments shall be made by you without any deduction whatsoever unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you.
We do not take payment until the items are in stock and ready for dispatch, however we will authorise the full order amount at the time of the order being placed.
